REFUND POLICY
At Oota, we take pride in delivering fresh, high-quality food products. Your satisfaction is our top priority. Please review our return and refund policy below to ensure a smooth experience with us.
1. Return Policy
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Due to the perishable nature of food products, we do not accept returns. However, we are committed to ensuring that you receive your order in perfect condition.
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Eligibility for Refunds or Replacements:
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You may be eligible for a refund or replacement if:
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You received the wrong item.
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Your order was damaged during delivery.
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Your food was spoiled or not up to quality standards upon arrival.
2. Refund Policy
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If you experience any issues with your order, we offer refunds under the following conditions:
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Damaged or Incorrect Orders:
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Please inspect your order upon delivery. If your order is incorrect or arrives damaged, please contact us within 24 hours of receiving it.
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Provide clear photos of the damaged or incorrect items and email us at info@oota.nl with your order number and a brief description of the issue.
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Quality Issues:
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If you believe the food delivered to you is spoiled or not up to our quality standards, you must notify us within 24 hours of delivery.
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Once your claim is reviewed and approved, we will issue a full or partial refund, or send a replacement order.
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Refund Process:
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Approved refunds will be processed within 7 working days and credited back to your original payment method.
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If the refund is delayed, please check with your bank or card provider as processing times can vary.
3. Non-Refundable Items
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We do not offer refunds or replacements for the following:
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Orders reported after 24 hours of delivery.
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Personal taste preferences (e.g., flavor, spice level, etc.), unless the food is deemed spoiled or inedible.
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Gift cards, promotional items, or special one-time offers.
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Items that have been partially consumed or mishandled after delivery.
4. Cancellations
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Pre-Delivery Cancellations:
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Orders can be cancelled only if the cancellation is initiated before 2 hours from the time of order placed. You can write us an email at info@oota.nl or call us at +31686092931.
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Once an order is prepared and out for delivery, cancellations are no longer allowed.
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Post-Delivery Cancellations:
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We do not accept cancellations after the food has been delivered.
5. Delivery Issues
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If you experience any delivery issues such as delays or missing orders, please contact us immediately at info@oota.nl or +31686092931. We will work with you to resolve the issue and ensure you receive your order as quickly as possible.
6. How to Contact Us
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For any questions regarding returns, refunds, or general inquiries, please contact us at:
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Email: info@oota.nl
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Phone: +31686092931